Effective Date: Since 2021
At Bookletly, we strive to ensure our customers have a seamless and satisfying digital reading experience. As all our products are digital and non-returnable, we maintain a strict refund policy as outlined below:
1. No Refunds After Purchase
Once an ebook has been successfully purchased and the file delivered, we do not offer refunds under any circumstances, including but not limited to:
Accidental purchase
Purchasing the same ebook multiple times
Change of mind
Incompatibility with your device or software
Please double-check your order before completing your purchase.
2. Exception – Faulty File
Refunds will only be issued if:
The ebook file is corrupted or unreadable
The issue is due to our system or file error, and not the user’s device/software
To process such a refund:
You must provide clear evidence (e.g., screenshot or screen recording)
Submit a request to our support team within 7 days of purchase
If the issue is verified, we will either:
Provide a corrected version of the file, or
Issue a full refund for that specific item
3. Sale/Discounted Products
Ebooks purchased with discounts, promotional pricing, or on sale are not eligible for refunds, even if the customer mistakenly buys the wrong version or purchases multiple copies.
4. How to Request a Refund
Email our support team at [email protected] with:
Your full name
Order number
Proof of issue (e.g., screenshot)
Description of the problem
We aim to respond within 3 business days.
5. Final Decision
All refund decisions are at the sole discretion of Bookletly. Abuse of the refund policy may result in account suspension or refusal of future services.